Cancellation & Refund Policy

1. Our approach

The Growth Investigation is a personalised service prepared for the business identified in the customer's brief. This policy explains both statutory consumer cancellation rights and our approach to cancellations, refunds and service problems. Nothing here reduces rights that cannot lawfully be excluded.

2. Consumer right to cancel

If you purchase the service online as a consumer and the statutory withdrawal rules apply, you generally have 14 days from entering the service contract to cancel without giving a reason.

To cancel, send a clear written statement to investigations@globalwebtec.com before the applicable cancellation period expires. Include your name, business name if applicable, order/reference number and the email address used for the purchase.

3. If you ask us to begin during the 14-day period

Because customers normally want the investigation delivered within 3–5 business days, we may ask you to expressly request that work begin before the 14-day cancellation period has expired.

If you validly cancel after expressly requesting early performance and before the service has been fully performed, applicable consumer law may require you to pay a proportionate amount for the service supplied up to the time you cancel. Any refund due will reflect the legal requirements applying to the order.

4. When the service has been fully performed

Where the service has been fully performed during the statutory cancellation period, the right to cancel may cease where the legal requirements for your prior express consent/request and acknowledgement have been satisfied. We will not rely on a loss of statutory cancellation rights unless the conditions required by applicable law have been met.

5. Business customers

The statutory consumer withdrawal right does not generally apply to purchases made wholly for business purposes. If a business customer asks to cancel before substantive work has begun, contact us promptly and we will review the circumstances. Once substantive personalised research has begun, refunds are not ordinarily offered except where required by law or where we agree otherwise.

6. Duplicate or accidental payments

If you believe you were charged twice or made an accidental duplicate purchase, contact us promptly with the relevant details. Verified duplicate charges will be investigated and, where appropriate, refunded.

7. If there is a problem with the service

If the service is not supplied as agreed or you believe it does not conform to applicable consumer rights, contact us with your GWT reference and a description of the problem. We will assess the appropriate remedy, which may include correction, completion, a price reduction or refund where required by law or appropriate in the circumstances.

8. Refund method and timing

Where a refund is due under statutory cancellation rights, it will be made within the period required by applicable law and ordinarily to the same payment method used for the purchase, unless another method is lawfully agreed. Payment-provider processing times may affect when the credit appears on your account.

9. Model cancellation form

You do not have to use this wording, but you may copy and email the following:

10. Contact

For cancellations, refund questions or service issues, email investigations@globalwebtec.com.